MoneyCold Refund and Returns Policy
At MoneyCold, we believe that peak gaming performance starts with premium controller skins designed for precision and style. We want you to be completely satisfied with your Frostbite Grid, Silver Surge, Gilded Frost, or Iceblink Grips purchase. However, we understand that sometimes things don’t work out as planned. That’s why we’ve created a straightforward return process that puts you first.
Our 30-Day Return Policy
You have 30 days from the delivery date to return your unused controller skins in their original packaging and condition. Here’s how it works:
- Contact our support team at [email protected] with your order details
- We’ll provide return instructions and address
- Once received and inspected, we’ll process your refund
Refund Details
- Approved refunds will be issued to your original payment method within 5-7 business days
- Original shipping costs are non-refundable (except for our errors)
- Damaged or defective items qualify for free replacements
Quality Guarantee
We stand behind every Frostbite Grid, Silver Surge, Gilded Frost, and Iceblink Grips skin we make. If you receive a defective product:
- Email clear photos of the issue to [email protected]
- We’ll evaluate and ship a replacement immediately
Important Exceptions
For hygiene reasons, we cannot accept returns on:
- Applied controller skins
- Opened packaging unless defective
Return Shipping
- Customer pays return shipping unless it’s our mistake
- We recommend using trackable shipping methods
Our team is committed to your satisfaction. If you have any questions about returns, exchanges, or our products, contact us anytime at [email protected]. Game on with confidence knowing MoneyCold has your back.
